Delivery Policy

In certain circumstances, your order of Connected Systems software may require us to ship Compact Discs, Installation Discs or other products to you.

For shipping within Australia the cost of shipping is included in the cost of your purchase.

For shipping to New Zealand and other international destinations, commercially reasonable shipping fees may be charged as negotiated with Connected Systems.

Connected Systems endeavours to maintain sufficient stock of all our physical products in order to deliver our products within the time frames outlined below. In circumstances where no stock is currently available, Connected Systems undertakes all steps to arrange delivery to you as soon as possible and to keep you informed of the progress of your delivery.

Delivery Timeframe

In most cases, orders received before 3.00 p.m. Monday to Friday will be shipped by close of business on that same working day.

Connected Systems strives to ensure all our clients receive physical goods within the following number of working days of placing their order:

  • 3 working days to destinations within Australia; and
  • 7 ​working days to destinations outside of Australia.