SharePoint
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Managed Services for BizTalk​®​

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Lite

  • Scope:
  • Level 3 break fix service calls
  • 2 hours response time
  • 8am to 6pm during business days
  • Email and phone support
  • Engagement model:
  • Remote Support
  • Support model:
  • 8 hours per month and bankable unused hours* (billed quarterly)

$1,200/Mo.

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Bronze

  • Scope:
  • Level 3 break fix service calls
  • 2 hours response time
  • 8am to 6pm business days
  • BizTalk administration
  • Monthly BizTalk health reports
  • Incident management
  • Proactive BizTalk patch management
  • Email, IM and phone support
  • Partner support portal
  • 1 production environment
  • Engagement model:
  • Remote support and 1 day on site per month
  • Support model:
  • 28 hours per month and bankable unused hours*
  • Included at no cost:
  • Initial BizTalk health assessment, including SQL Server configuration assessment
  • Transition in
  • Cloud migration planning

$3,500/Mo.

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Silver

  • Scope:
  • Level 3 break fix service calls
  • 2 hours response time
  • 8am to 6pm business days
  • BizTalk administration
  • Monthly BizTalk health reports
  • Incident management
  • Problem management
  • Configuration management
  • Proactive BizTalk patch management
  • Email, IM and phone support
  • Partner support portal
  • 1 production environment
  • Engagement model:
  • Remote support and 1 day on site per month
  • Support model:
  • 40 hours per month and bankable unused hours*
  • Included at no cost:
  • Initial BizTalk health assessment, including SQL Server configuration assessment
  • Transition in
  • Cloud migration planning

$5,000/Mo.

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Gold

  • Scope (+ Silver):
  • BizTalk security administration
  • Security audit reports
  • Application monitoring
  • Multiple production environments
  • Logic Apps and BizTalk services administration
  • Engagement model:
  • Remote support and 2 days on site per month
  • Support model:
  • 68 hours per month and bankable unused hours*
  • Included at no cost:
  • Initial BizTalk health assessment, including SQL Server configuration assessment
  • Transition in
  • Cloud migration planning

$8,500/Mo.

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We also provide managed service offerings for other products. Contact us today to discuss our customised service offerings.

*Any unused hours are banked and at the end of each quarter are redeemable for ANY Connected Systems services (including support, advisory and development). Max of 40% of monthly hours. Max of 3 months redeemable.

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